Why do we collect, hold, use and disclose personal information?
In general, we may collect, hold, use and disclose your personal information to conduct our business through the Website, to market the Website, to communicate with you in respect of your use of the Website, to customise your Website experience, to provide you with the best service experience possible on the Website, to communicate with you to promote the Website, and to help us manage and enhance the Website.
Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the Website.
What kinds of personal information do we collect?
In general, the personal information we may collect and hold includes name, contact details, payment details, testimonials and feedback, and other information which assists us in conducting our business and providing and marketing the Website.
How do we collect and hold personal information?
We will generally collect personal information from you directly when you provide your details to us. We may collect personal information through your use of the Website as well as your use of any of our social media channels.
We will take reasonable steps to protect the personal information we hold from misuse and loss, and from unauthorised access, modification or disclosure. Where we no longer require your personal information we will take reasonable steps to destroy it.
Who do we disclose your personal information to?
In general, we disclose personal information only to our service providers who assist us in operating the Website. We will only disclose personal information to an unrelated third party with your consent.
Are we likely to disclose your personal information overseas?
From time to time the Website and/or parts of the Website may be hosted overseas. In that instance you consent to the transfer of data (which may include personal information) to our website-hosting service providers who are situated overseas. We will also disclose your personal information overseas to anyone else to whom you authorise us to disclose it, and to anyone else where we are required to do so by law.
How do you contact us about privacy?
Your privacy is very important to us. For that reason, please read the following details carefully and get in contact with us if you have any questions. You can contact us through the Website or by mail to:- The Privacy Officer, Findlay Import and Trade, PO Box 11388, Centenary Heights, Queensland 4350.
Are you able to access and correct your personal information?
Subject to the exceptions set out in the Privacy Act 1988 (Cth), you may seek access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us through the Website or in writing at the address set out above.
How do you make a privacy-related complaint?
Please contact us through the Website or by mail to the Privacy Officer at the address set out above. We will endeavour to respond to any complaint we receive within 30 days of the complaint being received by us.
If you are not satisfied with our resolution of your complaint you can contact the Office of the Australian Information Commissioner at GPO Box 5218, Sydney, New South Wales 2001; Tel: 1300 363 992; www.oaic.gov.au.
Updates to this Policy From time to time this Policy will be reviewed to comply with the current law and privacy principles. The current version of this policy is available through the Website.